Support

Address

If you are having difficulties with a Cowirrie Creation, e-mail:

1. Update Your Apps

Before reporting a problem, please make sure that you have the latest version of our apps. If you aren't sure how to update apps, the guide below may help.

Cowirrie - App Store Help

2. Restart Your Device

If you find multiple apps behaving oddly, you may need to restart your iPad, iPhone or iPod touch.

Apple Support - Frozen or unresponsive iPhone - Restart iPhone

If this fixes the problem, it may have been caused by any of the apps that had previously been opened. If the problem reappears, then there is a specific problem with one of our apps. Please describe the steps needed to cause it.

3. Describing Your Problem

If your problem is visible within the app – for example, you think the coordinates for a location in a SepiaScape or SeasonScape app are wrong – please send us a screenshot. You can take a screenshot by simultaneously pressing the Home and Sleep/Wake buttons.

Inside iTunes - How to Grab Screenshots on iPhone, iPad, and iPod touch